Return & Exchange Policy
Last Updated: August 9, 2026
At La VELO, we carefully inspect our products before dispatch to ensure that you receive your order in good condition.
Please read the following Return & Exchange Policy before placing an order.
1. No Return Policy
Products purchased from La VELO are non-returnable.
We do not accept returns simply because a customer has changed their mind, selected the wrong design, colour, size, or no longer wants the product.
However, an exchange may be considered within 7 days if the product is received torn, damaged, or has another verified manufacturing/product defect.
2. 7-Day Exchange Policy
If you receive a product that is torn, damaged, defective, or significantly different from the product ordered, you must contact La VELO within 7 days of receiving the order.
Requests made after 7 days may not be accepted.
The 7-day period begins from the date the order is delivered to the customer.
3. Conditions for Exchange
To be eligible for an exchange:
The issue must be reported within 7 days of delivery.
The product must be unused and in its original condition.
The original packaging, tags, labels, and other included items should be retained where applicable.
The customer may be required to provide clear photographs or videos showing the issue.
La VELO must verify and approve the exchange request before the product is returned.
4. Exchange for Torn or Damaged Products
If a product arrives torn or damaged, please contact us immediately after receiving the order.
After reviewing the issue, La VELO may approve an exchange if the reported damage is verified.
The replacement will depend on the availability of the same product.
If the same product is unavailable, La VELO may offer an alternative solution where appropriate.
5. Products Not Eligible for Exchange
An exchange will generally not be accepted for:
Change of mind
Wrong size selected by the customer
Wrong colour preference
Change of design preference
Products that have been worn or used
Products that have been washed, altered, repaired, or modified
Damage caused by the customer
Damage caused after delivery through improper handling or storage
Products returned without prior approval
Requests made after the 7-day exchange period
6. Wrong Product Received
If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.
After verification, La VELO will assist with an appropriate exchange or resolution.
7. Exchange Process
To request an exchange:
Step 1: Contact La VELO within 7 days of receiving your order.
Step 2: Provide your order number and details of the issue.
Step 3: Send clear photographs or videos of the product and the reported issue when requested.
Step 4: Wait for confirmation from our team before sending the product back.
Step 5: If the exchange is approved, we will provide instructions for the exchange process.
Please do not send any product back without receiving confirmation from La VELO.
8. Exchange Delivery Charges
If the exchange is approved because the product was received damaged, torn, defective, or incorrect, La VELO will determine the applicable exchange delivery arrangement based on the circumstances.
If an exchange request is made for a reason that is not covered by this policy, any applicable delivery or courier charges may be the customer’s responsibility.
9. Refunds
La VELO generally does not offer refunds for returned products.
If an approved issue cannot reasonably be resolved through an exchange because the replacement product is unavailable, La VELO may discuss an appropriate alternative resolution with the customer.
10. Final Decision
All exchange requests are subject to verification and approval by La VELO.
We reserve the right to reject an exchange request if the product does not meet the conditions stated in this policy or if the reported issue cannot be verified.
11. Contact Us
For return or exchange enquiries, please contact us with your order number and relevant details.
La VELO
Website: lavelobd.com
Email: contact@lavelobd.com
We are committed to providing a fair and reliable shopping experience for our customers.