Privacy Policy

Last Updated: August 9, 2026

At La VELO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

• Full name

• Mobile phone number

• Email address

• Billing and delivery address

• Order and purchase information

• Payment-related information

• Account login information, if you create an account

• Information you provide when contacting our customer support team

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm and manage payments

• Communicate with you about your orders

• Provide customer support

• Respond to enquiries and requests

• Improve our products, services, and website

• Maintain website security and prevent fraudulent activity

• Manage customer accounts

• Send promotional communications where permitted and where you have chosen to receive them

• Comply with applicable legal and regulatory requirements

3. Payment Information

La VELO may offer payment methods including bKash, Bank Transfer, and Cash on Delivery (COD).

Depending on the payment method you choose, payment information may be processed or verified through the relevant payment provider or financial institution.

La VELO does not intentionally store your complete card details, passwords, PINs, or other sensitive payment credentials on our website.

4. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

• Keep products in your shopping cart

• Remember certain preferences

• Understand how visitors use our website

• Improve website performance

• Provide relevant website functionality

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. WooCommerce and Website Services

La VELO uses WooCommerce and related website technologies to manage products, shopping carts, customer orders, checkout, and other e-commerce functions.

Information necessary to process an order may be stored within our website and hosting environment.

6. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies

• Payment service providers

• Website hosting and technical service providers

• Website security and analytics services

• Professional or legal advisers where necessary

• Government or regulatory authorities when legally required

Only information necessary for the relevant service or purpose will be shared where reasonably possible.

7. Order and Delivery Information

To successfully deliver your order, we may provide the necessary customer information, such as your name, phone number, and delivery address, to the relevant courier or delivery service.

8. Marketing Communications

If you choose to receive promotional communications from La VELO, we may contact you about:

• New collections

• Special offers

• Discounts

• Seasonal campaigns

• Other relevant products or services

You may request to stop receiving promotional communications at any time by contacting us.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and maintain records of transactions

• Provide our services

• Meet business and accounting requirements

• Resolve disputes

• Prevent fraud

• Comply with applicable legal obligations

When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Ask questions about how your information is used

• Opt out of promotional communications

To make a privacy-related request, please contact us using the contact information provided below.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

La VELO is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

13. Children’s Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us.

La VELO
Website: lavelobd.com
Email: contact@lavelobd.com

We are committed to handling your information responsibly and providing a safe and trustworthy shopping experience.