Frequently Asked Questions
1. What products does La VELO offer?
La VELO offers a curated collection of Pakistani fashion, including Pakistani 3-piece dresses, lawn, cotton, chiffon, organza, silk, embroidered and luxury collections.
2. Are the products available for online order?
Yes. You can browse our collection and place your order directly through our website.
3. How can I place an order?
Select your preferred product, choose the available options, add it to your cart, and complete the checkout process with your delivery and payment details.
4. What payment methods do you accept?
We currently accept bKash, Bank Transfer, and Cash on Delivery (COD).
5. Is Cash on Delivery available?
Yes, Cash on Delivery is available for eligible deliveries within Bangladesh.
6. How much is the delivery charge?
Delivery charges depend on the delivery location and applicable shipping zone. The exact charge will be shown during checkout.
7. How long does delivery take?
Delivery time depends on your location and courier service. Orders within Dhaka generally arrive sooner, while deliveries outside Dhaka may take additional time.
8. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, changes or cancellation may not be possible.
9. Can I return a product?
Our products are generally non-returnable. However, if you receive a product that is torn or damaged, please contact us promptly. Exchange may be possible subject to product availability and our Exchange Policy.
10. What should I do if I receive a damaged or incorrect product?
Please contact La VELO as soon as possible after receiving your order and provide the relevant order details and clear photos of the issue. We will review the matter and assist you according to our Exchange Policy.
11. Are all products exactly as shown in the pictures?
We make every effort to display products as accurately as possible. However, slight variations in colour may occur due to lighting, photography, and individual screen settings.
12. Are the products original?
We strive to offer authentic and carefully selected Pakistani fashion collections from our featured brands and suppliers.
13. Do you offer wholesale orders?
La VELO primarily focuses on retail customers. For wholesale or bulk enquiries, please contact our team directly.
14. Can I order multiple products in one order?
Yes. You can add multiple products to your shopping cart and complete them in a single order, subject to availability.
15. How can I contact La VELO?
For product enquiries, order assistance, or other questions, please contact us through the contact details provided on our website. Our team will be happy to assist you.