Privacy Policy
Last Updated: September 15, 2026
At La VELO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, submit a review, or contact us, we may collect information such as:
Full name
Mobile phone number
Email address
Billing and delivery address
Order and purchase information
Payment and transaction-related information
Account login information, if you create an account
Product reviews and ratings you submit
Photographs or videos you voluntarily upload with a product review
Information you provide when contacting our customer support team
We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm and manage payments
Communicate with you about your orders
Provide customer support
Respond to enquiries and requests
Improve our products, services, and website
Maintain website security and prevent fraudulent activity
Manage customer accounts
Display and manage customer reviews, ratings, photographs, and videos submitted through our website
Send promotional communications where permitted and where you have chosen to receive them
Comply with applicable legal and regulatory requirements
3. Payment Information
La VELO may offer payment methods including Cash on Delivery (COD), bKash, Bank Transfer, Debit and Credit Cards, and other payment methods supported by our payment gateway(s), including EPS.
Depending on the payment method you choose, payment information may be processed or verified through the relevant payment gateway, payment provider, bank, or financial institution.
When you make an online card payment, your card transaction may be processed through a third-party payment gateway. La VELO does not intentionally store your complete card number, card security code (CVV/CVC), passwords, PINs, or other sensitive payment credentials on our website.
Payment providers may collect and process payment information according to their own privacy policies, terms, and security procedures.
4. Cookies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
Keep products in your shopping cart
Remember certain preferences
Understand how visitors use our website
Improve website performance
Provide relevant website functionality
Support website security and fraud prevention
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. WooCommerce and Website Services
La VELO uses WooCommerce and related website technologies to manage products, shopping carts, customer orders, checkout, payments, and other e-commerce functions.
Information necessary to process an order may be stored within our website and hosting environment.
We may also use third-party plugins and services to support functions such as payment processing, customer reviews, review notifications, website security, analytics, and other website features.
Information submitted through customer reviews may include ratings, written comments, photographs, or videos.
6. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers when required to operate our business, including:
Courier and delivery companies
Payment gateway and payment service providers
Website hosting and technical service providers
Website security and analytics services
Customer review and related website service providers
Professional or legal advisers where necessary
Government or regulatory authorities when legally required
Only information necessary for the relevant service or purpose will be shared where reasonably possible.
7. Order and Delivery Information
To successfully deliver your order, we may provide the necessary customer information, such as your name, phone number, and delivery address, to the relevant courier or delivery service.
8. Marketing Communications
If you choose to receive promotional communications from La VELO, we may contact you about:
New collections
Special offers
Discounts
Seasonal campaigns
Other relevant products or services
You may request to stop receiving promotional communications at any time by contacting us.
9. Customer Reviews and User-Generated Content
If you submit a product review, rating, photograph, video, or other content through our website, the information you provide may be displayed publicly on the relevant product page or other areas of the La VELO website.
Reviews and other user-generated content may be associated with the name or display name provided when submitting the content.
By submitting such content, you acknowledge that it may be visible to other website visitors.
La VELO may review, moderate, refuse, edit, or remove user-generated content in accordance with our Terms & Conditions and website policies.
Please do not include sensitive personal information, payment information, passwords, or other private information in a review, photograph, video, or other content submitted to our website.
10. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete and maintain records of transactions
Provide our services
Maintain customer reviews and related website records
Meet business and accounting requirements
Resolve disputes
Prevent fraud
Comply with applicable legal obligations
When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.
12. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Ask questions about how your information is used
Opt out of promotional communications
To make a privacy-related request, please contact us using the contact information provided below.
13. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
La VELO is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
14. Children’s Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Any updates will be posted on this page with a revised Last Updated date.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us.
La VELO
Website: lavelobd.com
Email: contact@lavelobd.com
We are committed to handling your information responsibly and providing a safe and trustworthy shopping experience.
