Terms & Conditions
Last Updated: September 15, 2026
Welcome to La VELO. These Terms & Conditions govern your use of our website and the purchase of products from La VELO.
By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before placing an order.
1. About La VELO
La VELO is an independent online fashion store offering carefully selected Pakistani fashion and related products.
We reserve the right to update, modify, or discontinue products, collections, prices, or website features at any time without prior notice.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, prices, sizes, and other information displayed on our website are accurate.
However:
Colours may appear slightly different depending on your device or screen settings.
Minor variations may occur due to lighting and photography.
Product availability may change without notice.
Some products may have limited stock.
We reserve the right to correct errors or inaccuracies in product information whenever necessary.
3. Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.
If a product becomes unavailable after an order is placed, we may contact you to discuss an alternative product, refund, or other appropriate solution.
4. Prices
All product prices displayed on our website are in Bangladeshi Taka (BDT/৳) unless otherwise stated.
Prices may change at any time without prior notice.
Any applicable delivery charges will be shown during checkout or communicated to the customer before the order is finalized.
5. Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation through the contact information you provide.
An order may be cancelled or declined if:
The product is unavailable
Incorrect information was provided
Payment cannot be verified
We identify a pricing or product information error
We reasonably suspect fraudulent or unauthorized activity
6. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This includes:
Full name
Mobile number
Email address, where applicable
Complete delivery address
Correct product and order information
La VELO will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.
7. Payment Methods
La VELO may offer the following payment methods:
bKash
Bank Transfer
Cash on Delivery (COD)
Debit and Credit Cards
Other payment methods supported through EPS and other applicable payment providers
Customers may pay using eligible debit or credit cards and other supported payment methods available through the applicable payment gateway.
The availability of specific card types, card networks, mobile financial services, internet banking services, or other payment methods may depend on the payment gateway, issuing bank, transaction eligibility, and other applicable conditions.
For online payments, customers are responsible for providing accurate payment information and completing the required payment process.
La VELO does not directly store customers’ complete card details. Online card transactions may be processed through third-party payment gateway providers, including EPS, and may be subject to their respective terms, policies, and security procedures.
For Bank Transfer or manual bKash payments, orders may remain on hold until payment has been successfully verified.
8. Cash on Delivery
Cash on Delivery may be available for eligible locations and orders.
Customers placing COD orders are expected to accept and receive their orders at the provided delivery address.
La VELO reserves the right to contact customers to confirm COD orders before dispatch.
Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.
9. Delivery
We aim to process and dispatch orders as quickly as reasonably possible.
Delivery times may vary depending on:
Delivery location
Courier service
Product availability
Weather or transportation conditions
Public holidays
Other circumstances beyond our reasonable control
Delivery estimates are not guaranteed delivery deadlines.
Customers should ensure that someone is available to receive the order at the provided delivery address.
10. Delivery Charges
Delivery charges may vary depending on the customer’s location, order value, shipping method, or applicable promotional offer.
The applicable delivery charge will be displayed or communicated before the order is finalized.
11. Order Cancellation
If you need to cancel an order, please contact La VELO as soon as possible.
Cancellation requests may not be accepted once an order has been processed, packed, or dispatched.
La VELO may also cancel an order in circumstances including product unavailability, payment issues, incorrect information, or suspected fraudulent activity.
12. Return and Exchange Policy
Unless otherwise stated, products purchased from La VELO are generally non-returnable or non-exchangeable for reasons such as change of mind or personal preference.
However, for Cash on Delivery (COD) orders only, customers may request a return or exchange at the time of delivery if the product does not meet their personal preference or they decide that they do not want to keep the product.
For such COD return or exchange requests, a ৳150 return/exchange delivery charge will apply and must be paid by the customer.
Once a COD order has been accepted and the customer has received the product, return or exchange requests based only on personal preference may not be accepted later.
If you receive a product that is torn, damaged, defective, or significantly different from the product ordered, you may be eligible for a return, exchange, or another appropriate resolution. Such issues must be reported within 5 calendar days of delivery and are subject to verification.
Please review our separate Return & Exchange Policy for complete details.
13. Damaged, Defective, or Incorrect Products
If you receive a product that appears torn, damaged, defective, or significantly different from what you ordered, please contact La VELO and report the issue within 5 calendar days of delivery.
We may request photographs, videos, order information, or other details to verify the issue before approving a return, exchange, replacement, or other resolution.
For COD orders, if the issue is identified at the time of delivery, the customer should immediately inform the delivery person and contact La VELO for instructions.
For issues caused by La VELO, such as a damaged, defective, or incorrect product, the applicable return or exchange process will be handled according to our Return & Exchange Policy.
Please do not send any product back without receiving confirmation and return instructions from La VELO.
14. Website Use
You agree to use the La VELO website only for lawful purposes.
You must not:
Attempt to gain unauthorized access to the website
Interfere with website security or functionality
Use the website for fraudulent activities
Submit false or misleading information
Copy or misuse website content without permission
15. Intellectual Property
All content on the La VELO website, including but not limited to:
Logo and brand identity
Product photographs
Graphics
Text
Website design
Videos
Original marketing materials
is owned by or licensed to La VELO and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.
16. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, courier services, analytics platforms, social media platforms, and other external websites.
La VELO is not responsible for the policies, availability, security, or content of third-party services.
Your use of third-party services may be subject to their own terms and policies.
17. Limitation of Liability
La VELO will make reasonable efforts to provide accurate product information, reliable website functionality, and timely order processing.
However, we are not responsible for delays, interruptions, losses, or issues caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events, public holidays, or third-party service interruptions.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
18. Privacy
Your use of the La VELO website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.
19. Customer Reviews & User Content
Customers may submit genuine reviews, ratings, photographs, videos, or other content related to products purchased from La VELO.
By submitting such content, customers confirm that the content is genuine, accurate, and does not infringe the rights of any third party.
By submitting a review or other user-generated content, the customer grants La VELO permission to display and use the content on our website and related marketing channels for business and promotional purposes, without additional compensation.
La VELO reserves the right to review, edit, refuse, or remove content that is false, misleading, abusive, offensive, inappropriate, or otherwise violates our policies.
20. Changes to These Terms
La VELO may update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated Last Updated date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
21. Contact Us
If you have questions about these Terms & Conditions, your order, or our services, please contact us.
La VELO
Website: lavelobd.com
Email: contact@lavelobd.com
Thank you for choosing La VELO.
